Terms and Conditions

TERMS AND CONDITIONS OF USE

We reserve the right to reject any order you place with us for any reason.
We expressly prohibit purchase for resale and/or reselling any Natural Lighting Products product unless agreed in writing by Natural Lighting Products.
By using our website, you accept and agree to our Privacy Policy.
Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.
Purchases outside of Australia are prohibited.

Website Content
While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device.
Information on this website is subject to change without notice.
All trademarks appearing on this website are the property of their respective owners. The use of any of Natural Lighting Products trademarks is strictly prohibited unless we provide prior written consent.
The inclusion of any hyperlinks to third party websites does not imply Natural Lighting Products’ endorsement or approval of such third parties, their websites or their businesses or other activities.
Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Natural Lighting Products’ website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by Natural Lighting Products.

Governing Law
This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.

Delivery Charge
The delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.
For more information about delivery charges and times see our Delivery Information page.

Pricing
Prices online are exclusive of delivery charges. Prices are subject to change without notice.
Pricing Errors: Natural Lighting Products reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Natural Lighting Products will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.

Security
Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order. information. This technology encrypts all information including your credit card and all personal information passed from you through our website.
Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.

Processing Your Order
All orders with the Standard Shipping option will be processed and dispatched from our warehouse within two working business days. Our warehouse is a Monday to Friday operation, subject to Public Holidays.
Please note standard and express shipping times are additional to these time frames, and vary from region to region. Please reference our delivery notice for your expected delivery time in your region.

Your Invoice
You will receive an email notification containing your invoice within one to three working days from the time you place your order.

Problems with Your Order
We want you have the best online shopping experience, so if you have any problems with your order, please contact our online customer service team.

SHIPPING AND DELIVERY INFORMATION

All orders will be shipped to the address provided by the customer. Delivery times (in working days for orders placed by 12:00 midday):

  • New South Wales Metro: 2 – 3 Working Days
  • Victoria Metro: 2 – 3 Working Days
  • Australian Capital Territory: 2 – 3 Working Days
  • Queensland Metro: 2 – 3 Working Days
  • South Australia Metro: 2 – 3 Working Days
  • Western Australia Metro: 3 – 7 Working Days
  • Northern Territory Metro: 3 – 7 Working Days
  • Tasmania Metro: 3 – 7 Working Days

For orders outside of metro in your state or territory allow up to 2 additional days to the delivery times above.

Tracking information can be provided on request by calling (02) 9737 9555.